Terms & Conditions
All events booked at the EM Centre for Learning are subject to the following Terms and Conditions. Written confirmation of a booking by a client implies acceptance of these Terms and Conditions.
In these Terms and Conditions the word ‘Centre’ refers to the EM Centre for Learning and ‘Client’ to the person, firm or company booking the event.
EM Centre for Learning’s advertised prices are subject to change at any time. The Centre will give you notice, in writing, at least one month before any increase.
Bookings
Where a verbal booking has been made it will remain provisional until a signed booking form has been received. You will receive written confirmation of your booking.
Please notify the Centre immediately of any changes to your booking and confirm the changes in an email to the Centre Manager. A new confirmation letter will be sent to you.
Catering
An estimated attendance number is required at the time of booking.
A minimum of 48 hours notice is required for final event numbers (no later than Friday morning for Monday events). Additional numbers that are catered for will be charged as appropriate. If less than 48 hours notice of reduced numbers or cancellation of your event is given clients will be charged 100% of the catering costs.
Equipment
Please make requests for any additional equipment at the time of booking otherwise availability cannot be guaranteed.
Clients may use their own equipment with prior permission but the Centre cannot be held responsible for any equipment brought in and used by the client. The Centre cannot be held responsible if the Internet is unavailable in the building for reasons beyond its control.
Deposit
New Clients will be required to make a non-refundable deposit of 10% of the total value of the booking at the time of booking.
Subsequent bookings will not require a deposit. The deposit paid will be deducted from the final invoice.
Payment
Full remittance must be received within 28 days of the date of the invoice. Cheques should be made payable to ‘The EM Centre for Learning Ltd’. Charges may be levied on overdue accounts. All published prices are exclusive of VAT.
Cancellation – by the Centre
The Centre may cancel the booking, without prior notice, if the Centre or part of it is closed due to circumstances beyond its control. Where an event is cancelled by the Centre no charge will be levied and any deposit paid will be refunded.
Cancellation – by the Client
The Centre does not make any charge for room cancellation by the client. If cancelling please give as much notice as possible in order that other bookings may be accepted.
Cancellation charges in respect of catering requirements are as above.
Health and Safety
Clients and their delegates are required to comply with all Health and Safety and general instructions issued.
Fire instructions and fire escape routes are displayed in all conference rooms and should be indicated to delegates by the course tutor at the commencement of the event. Fire escape routes must be kept clear at all times.
Please note that there is a No Smoking policy in all areas of Litton House with which all clients and delegates are required to comply.
Liabilities
The Centre will not accept liability for loss or damage to personal effects, motor vehicles or other items brought onto the premises.
The Centre will not accept any liability for any death, illness or injury to persons unless caused by the Centre’s negligence.
The Client shall indemnify the Centre in full, against any loss, damage or costs incurred by the Centre, which is caused by the Client, their equipment or their delegates.
Any Client or delegate who behaves in a manner deemed to be disruptive will be excluded from the premises and no refund given.
If you have any complaints prior to, or during the event, please notify us immediately and our staff will do what they can to help.
The Centre will not be liable for any complaint or claim unless notified in writing within seven days of the event.
Please keep a copy of these Terms and Conditions for your records.
Signed: ………………………………………………… Print Name: …………………………………………… Date: …………………